1 – In general
1-1 After placing an order, the client of Ibizu agrees with the Terms and conditions.
1-2 Ibizu has the right to change the Terms and conditions.
1-3 Photos, colours and information in the Ibizu webshop are indications and can’t cause reimbursement or annulment of the purchase-agreement.
2 – Prohibitions
2-1 You must not misuse the Ibizu website. You will not commit/encourage a criminal offence, distribute a virus, trojan, worm or post any other material that is malicious or technologically harmful. Also you will not hack into any aspect of the service, cause annoyance to other users, or post spam. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Ibizu will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
3 – Product information
3-1 The product information is an indication and can’t cause reimbursement or annulment of the purchase-agreement.
4 – Order, agreement, payment and delivery
4-1 A purchase-agreement between Ibizu and the client is realized after the client has placed an order and Ibizu has shipped the order.
4-2 The client will receive an order confirmation by e-mail after Ibizu received the order.
4-3 Ibizu has the right to cancel an order, without giving a reason.
4-4 A delivery takes places when the item is in stock.
4-5 After payment is received, we will ship the order within 2 working days.
4-6 Orders can be paid by bank transfer, PayPal, iDEAL and MisterCash. In case of bank transfer, payment should be done within 3 working days after the order placement. If payment is not received within 3 working days, Ibizu has the right to cancel the order, without announcement.
4-7 Orders are being wrapped up properly and carefully. Shipping is being carried out by Correos and through Correos’ Terms and conditions.
4-8 Shipping to Spain and Andorra is 1 – 3 working days, shipping to Europe 1 – 10 working days and shipping worldwide can take up to 20 working days.
4-9 Ibizu is not liable in case of loss of and/or damage to the package during shipment.
5 – Terms of sale
5-1 All prices include 21% VAT.
5-2 All prices on Ibizu are probationary of misprints and/or typing mistakes.
6 – Trial period & Returns
6-1 Sale items cannot be returned.
6-2 The client has to right to view the item for 14 calendar days. This means that the item can be viewed, be tried on and that the client can take the item out of packaging.
6-3 If the client decides to return the item, the client should contact Ibizu within the trial period of 14 calendar days. If the client does not contact Ibizu within 14 calendar days, the item cannot be returned.
6-4 If an item needs to be returned, this should be done within the 14 calendar days in good state, undamaged and in the original package.
6-5 If necessary, the client should provide proof of shipping.
6-6 If an item needs to be returned, the client has to pay the shipping costs.
7-1 After a purchase-agreement client data will go to the Ibizu Client File. Data stay in the Ibizu Client File and won’t be given to third parties.
8 - Complaints
8-1 The client needs to check its ordered items when received. If it is the wrong item, incomplete of damaged, the client can send Ibizu an e-mail (firstname.lastname@example.org) Returns should be made within the 14 calendar days.
8-2 If Ibizu agrees with the complaint, Ibizu will replace the item free of charge.
9 - Circumstances beyond one's control
9-1 Ibizu is not liable when a purchase-agreement cannot be carried through, when circumstances beyond one’s control take place.
9-2 Circumstances beyond one’s control are: inexplicable causes/situations, delays by suppliers, Internet malfunctions, troubles in transport, strikes, government decisions, negligence of suppliers/manufacturers and illness of employees.
9-3 In case of circumstances beyond one’s control Ibizu has the right to postpone or to adjourn the purchase-agreement. In cases like these Ibizu is not liable and there will be no reimbursement.